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watching and playing video on M-GO

 

On this page, you'll learn about the following topics:

 

Watching

Watching movies and TV shows is what M-GO is all about! There are several technologies behind playback, and most of the time those details won't concern you, but when you need to know more, or have technical questions and concerns, this is the place for you.

Need help finding stuff you want to watch?

Check out our help on searching for cool stuff under Content.

 

Google's Widevine

Widevine is an industry standard Digital Rights Management (DRM) technology developed by Google that M-GO uses to securely deliver video content. 

Why do I need Google's Widevine?

Content owners such as movie and TV studios require M-GO to deliver content securely. This security helps prevents illegal usage and piracy.

When you install Google's Widevine, your device becomes compliant with these security requirements, and you can then watch content from M-GO. Other digital video providers have similar security requirements. You only need to install Widevine once on a device.

Problems Downloading and Installing Google's Widevine

To download Google's Widevine, you need to be able to access the Widevine download site. If you cannot access the download page, please contact your network administrator.

If you get an error during the Widevine installation on a PC, please restart your device. The Widevine plug-in may have been installed despite the appearance of the error message. If you are still having problems after restarting the device, please Contact Support.

If you're using Safari, note that after you download the Widevine plugin, you'll need to install it manually and then restart your browser.  (You may see a "Thank you for downloading Widevine...." message but that doesn't mean you've actually installed the plug-in.)  To verify you've installed the Widevine plug-in for Safari, under Help, select Installed Plug-ins and review the list.

 

Adobe Flash Player Plug-in

In order to play video, M-GO requires the free Flash Player plug-in from Adobe.

If you do not have the Flash Player plug-in installed, when you first try to play content, you will be prompted to install Adobe Flash Player plug-in.

After the Flash Player plug-in installation, you will have to restart your browser before you can play content in M-GO.

 

Playback Quality

Playback quality can vary depending upon your device and connection type, and because of the Gremlins (yep, they're not only in movies) that seem to control the speed of the Internet; read on to learn more about how all this can affect your playback quality.

Playback Grades and Recommended Connection Speeds

  • SD - 480p — To view SD content, we recommend a minimum Internet connection of 1 Mbps.
  • HD - 720p — To view HD content, we recommend a minimum Internet connection of 3 Mbps.

HD Playback

HD content can currently only be played out through M-GO on supported devices. For a list of supported devices, see Devices.

Can I swap between HD and SD playback?

If you are streaming HD content, the stream should adjust to accommodate changes in your connection speed. However, it is not possible to switch viewing from an HD stream to a SD stream or vice versa.

 

Registered Devices and Device Limitations

Rentals

Once you begin to watch a rental, you can watch that rental only for the length of the rental period. You can stop watching on one device and resume on another supported device.

If your account has multiple profiles, and users associated with those profiles rent various titles around the same time, they can stream on up to 5 devices, but only one title per device at the same time.

Purchases

If your account has multiple profiles, two separate titles can be viewed at the same time on separate devices. Any particular piece of content can only be streamed in one session.

Up to three separate UltraViolet™ titles you have purchased can be streamed at the same time in the same account.  You can find more information about UltraViolet below.

Supported Devices 

You can find out what devices are currently supported at Devices, but this list is growing all the time, so check back if you don't see your device.

Currently, you can watch an M-GO title on up to 5 registered devices per unique account.  A device can only be registered to one M-GO account.

If you have exceeded this device registration limit, you can de-register a device in order to add another, subject to certain restrictions.

See de-registering a device below.

De-Registering a Device

Sometimes you may need to de-register a device, either because you are no longer using the device, or you have reached the supported device limit of 5 devices per unique account and wish to change up your set of M-GO supported devices.

No problem; studio policies enable M-GO to allow you to de-register and re-register a device once every 90 days, up to a maximum of 3 times per year.

To de-register the device, under account, go to settings, and then select devices. In the device card, click edit. In the overlay which lets you name (or rename the device), click de-register. In the confirmation message, click de-register.  If you're using a web browser, to get to your account settings, click the avatar on the right side of the header at the top of the page.

Note: In order to de-register a device, you must de-register it from M-GO using that specific device. If your device has been lost or stolen and you want to de-register it, please Contact Support.

Can I watch movies in my library on a friend's M-GO enabled device?

Yes, but you will need to log in to your account on that device. Movies and TV show purchases are linked to the specific accounts they were purchased from. 

Note that once you start to play out content on a device, the device is registered to your account. You can have up to 5 registered devices in your M-GO account.

Also, keep in mind a device can only be registered to one M-GO account.

 

UltraViolet™

M-GO supports UltraViolet, which is a new way to collect, access, and enjoy your movies and TV shows from the cloud.  Many movie and technology companies also support UltraViolet.

The complete UltraViolet FAQ is available online, with more information and answers to many common questions.

Can I create an UltraViolet account from M-GO?

When you go to purchase an UltraViolet title on M-GO, if you have not already linked an UltraViolet account with M-GO, you will be prompted to link M-GO to your existing UltraViolet account or to create one. If you're using a PC, just follow the steps on the screen; it won’t take long.

Once you link M-GO to a UltraViolet account, you can purchase any M-GO UltraViolet title without having to do this again.

If your device (like some TVs) does not allow you to create an UltraViolet account, you can easily do this through the M-GO web site; see UltraViolet.

What if I already have an UltraViolet account?

On a PC, it's easy to link an existing UltraViolet account with M-GO! Under account, select settings; then, under your info, select app settings, and in the UltraViolet card, select link an account.

Just follow the steps on the screen; it won’t take long. Once you link M-GO to a UltraViolet account, you can purchase an M-GO  UltraViolet title without having to do this again.

If your device doesn't enable you to link to an UltraViolet account, you can do this through the M-GO web site. See our UltraViolet help.

If you've purchased an UltraViolet title for which we don't yet have an UltraViolet licensing deal, we'll provide you info on where to go to play it out.  But know we're working to make all UltraViolet titles available directly through M-GO as soon as we can!

 

Downloading Content to a Windows PC

You can download content to a PC running Windows 7. This requires M-GO's Download Manager along with the free Silverlight 5 plug-in from Microsoft.

Why can't I sometimes download a video I have already rented or purchased?

If you are streaming a video you have rented, you won't be able to download it to a PC.  And, for purchased titles, keep in mind that you can only download a title twice.

Can I transfer downloaded content to another PC?

 No, due to licensing restrictions, currently you cannot transfer downloaded content to any other device so that you can play it.

How many times can I download a title?

For titles that you have purchased, keep in mind that you can only download a title twice. For titles that you have rented, you can download the content once within the rental period, but you will not be able to play the title after the playback window ends.

How do I upgrade M-GO's Download Manager?

If a new version of M-GO's Download Manager is available, we'll let you know when the application starts. Simply close the app and then restart the Download Manager to complete the upgrade.

Does my Windows PC need to be online to play content I've downloaded from M-GO?

No. 

 

Troubleshooting

Buffering

How do I prevent buffering?

Here are a few tips to prevent buffering:

Low Bandwidth

We recommend a connection with at least 1 Mbps to enjoy video in the SD format. For HD movies and TV, you’ll want 3 Mbps or better.

Shared Bandwidth

It's not uncommon to be sharing bandwidth with other people; in these cases we recommend having them stop what they're doing and watch a movie with you! 

How do I know what my Bandwidth is?

To check your bandwidth, you can use a service such as http://www.bandwidthplace.com/ or http://speedtest.net/. 

If your connection speed seems to meet the M-GO bandwidth requirements and you are still having trouble, please Contact Support.

My movie stream has stopped!

Make sure you have not lost your Internet connection and you have enough bandwidth to support the video type you have selected. (SD content require less bandwidth than HD content.)

You may also want to try restarting the movie. If you're still stuck, please Contact Support.

 

Playback

Supported Devices

You can find out what devices are currently supported at Devices, but this list is growing all the time, so check back if you don't see your device.

Digital Rights Management (DRM) Errors

  • There are a few things that may have caused this type of error:
  • Your device may not meet the minimum system requirements. For detailed info on our system requirements, please see the Getting Started section.
  • The license for the video may be lost. Some providers don’t offer a way to renew the license, so when the license for a particular title expires, the title will disappear from your library.  
  • The rental period may have expired. If this happens you can always rent the title again.
  • Your device may no longer be able to play DRM-protected content. Playback is not supported, for content security reasons, on devices that have been altered to provide access to low-level functionality, or “rooted.”  (Our geeks, at least, seem to understand this.)

Audio-Video Sync Issues

If audio and video aren't synced, please Contact Support. We'll work to resolve this quickly to help ensure you are enjoying content as soon as possible.

Audio Playback Quality

The audio in M-GO titles is encoded using the AAC (Advanced Audio Coding) format. If you experience sound problems during playback, please Contact Support.